Summary
The City launched an upgraded utility billing system and DallasGo payment platform, leading to a temporary surge in customer service wait times and calls. DWU has suspended late fees and shutoffs during the transition to help residents adjust.
At a glance
- Total mentions
- 1
- Last 30 days
- 0
Last discussed Jun 15, 2026.
Impact analysis
3.15% convenience fee applies to certain one-time credit/debit card and phone payments.
Residents gain enhanced self-service account features and mobile platform integration.
Customers experiencing long hold times and payment processing fees during the transition.
Mentions & discussions (1)
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